Outsourcing, though an economical solution, can be a tedious time consuming task. As the world gets smaller through globalisation, organisations are in constant search of cost effective labour solutions to enhance their bottom line. The island of Jamaica has already proven itself as a viable candidate for successful outsourcing. In the past few years Jamaica has gained international recognition for customer service as companies are seeing the value and heading to Jamaica to set up call centres.
Valerie Blandin, project manager for the call centre, indicated that DHL chose Jamaica over other territories based on its competitive advantage in call centre services.
"We had the option to set up in another country, but we chose Jamaica because of the skills of people, the good education, the potential of the country... and the work ethic," she said yesterday.
full article -DHL opens $30-m call centre in Jamaica
Partner with e-JAM for your outsourcing needs in Jamaica. We are an established, registered and licensed recruitment agency located in Ocho Rios. Since 2005, we have gained experience in providing employers in the USA, UAE, Canada & UK with qualified English speaking Jamaican workers. We have a large pool of talented full-time, part-time and freelance candidates in many career categories.
As you know Jamaica has a very vibrant tourist industry, therefore we have many qualified and experienced hospitality workers (Cooks, Food Servers, Housekeepers, Front Desk, Landscapers, etc) and professionals (Physicians, Accountants, Nurses, IT Specialist, etc). Many of our workers have earned their qualifications at specialised training academies and gained experience in Jamaica's premier hotels and resorts, such as Sandals, Ritz Carlton, the Riu, Beaches and other major hospitality facilities.
Jamaica is also a major industrial centre in the Caribbean and Latin American region, consequently the island’s workforce is rich with qualified experienced people in all work categories: Professionals, Information Technology, Construction, Healthcare, Customer Service and Mechanics to name a few. Many of our applicants have formal training from institutions such as; The University of the West Indies, The University of Technology, & Northern Caribbean University which all boasts excellent degree programs.